Krysta Whitehead, True Aluminum Profile. Meet Krysta Whitehead, part of the True Aluminum team.
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okay Jesus Christ okay let's start over my name is Christa Whitehead I am part of the true aluminum team and I am the office manager so here at true I answer the phones and I deal a lot with the customers here um I file all the permits and schedule all of the leads that come in working at true means a lot to me they care a lot about their employees we're just not a like we're actually a friend and family to them working for True benefits me financially and on another level of leveling up for myself the people I work with it's just a fun vibe everyone's respectful to each other my goal to assist the customers is to find out exactly what they need from true that way I can get them to the right Department I would recommend true to my family because they are trustworthy and they will react quickly and get the job done for you no matter how big or small the job is they are prepared to get it done I'm Christa Whitehead and I'm your true aluminum leader [Music]
Krysta Whitehead, True Aluminum Profile
Meet Krysta Whitehead, part of the True Aluminum team.
Read the transcript
okay Jesus Christ okay let's start over my name is Christa Whitehead I am part of the true aluminum team and I am the office manager so here at true I answer the phones and I deal a lot with the customers here um I file all the permits and schedule all of the leads that come in working at true means a lot to me they care a lot about their employees we're just not a like we're actually a friend and family to them working for True benefits me financially and on another level of leveling up for myself the people I work with it's just a fun vibe everyone's respectful to each other my goal to assist the customers is to find out exactly what they need from true that way I can get them to the right Department I would recommend true to my family because they are trustworthy and they will react quickly and get the job done for you no matter how big or small the job is they are prepared to get it done I'm Christa Whitehead and I'm your true aluminum leader [Music]
Meet Krysta Whitehead: First Voice on the Phone at True Aluminum
Krysta Whitehead introduces herself as part of the True Aluminum team and its office manager: she answers the phones, works with the customers, files all the permits, and schedules all of the leads that come in. Her goal, as she puts it, is to find out exactly what a customer needs so she can get them to the right department.
Why she would recommend the company to her own family: they are trustworthy and react quickly, and "no matter how big or small the job is, they are prepared to get it done."
How your call gets routed - and what to have ready
Krysta's exactly-what-they-need question is not small talk; it is triage. A rescreen, a brand-new cage, a gutter run, and a paver deck go to different estimators with different calendars, and the faster the office can classify the request, the faster the right person is standing in your yard.
- Say what the structure is (pool cage, screen room, carport) and whether it exists yet or is a new build
- Describe the symptom for repairs: torn panels, rusted screws, a sagging door, a leak line
- Rough dimensions help - pace it off; nobody expects laser numbers on a first call
- Photos texted or emailed after the call often replace a whole extra visit
- Mention an HOA up front so approval paperwork starts alongside the estimate, not after it
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